As a customer, you are responsible for understanding this upon purchasing any item at our Site. We only make exceptions with this rule on the following reasons:
- Double purchase: if you purchased some product twice due to unknown issue of the payment system or by any other reason.
- Download issues: If you have trouble downloading the products, please contact us and we will quickly send you a new link, or the product as an email attachment.
- Irreparable defects, missing textures, files, etc. Although all the products are thoroughly tested before release, unexpected errors may occur. In this case we may send you a download link with the missing or fixed files.
Requests for a refund are accepted within the period of 30 days after the order is placed. You should accompany this request with detailed and grounded reasons why you apply for a refund.